Cheefsweetleef Posted May 15, 2018 Share Posted May 15, 2018 Yes first thank you for taking care of my problem, and well, and check the dashboard here I show you some images, I was testing here and when I play from my Smartphone everything is fine, but when I connect from the PC I am banned the account within a few minutes of being connected, now they banned my account Jamsx08 also after starting it from the PC, this also happened with my Jamsx account ... why could this be happening? it's just happening from the PC, the only additional programs that I have on my PC are the Discord and games like World of Warcraft and League of legends, why will this happen? omg I will show you the screenshots. [ATTACH=full]17775[/ATTACH][ATTACH=full]17776[/ATTACH] [ATTACH=full]17777[/ATTACH] if I was using hack do not think me fool enough to continue using it after I banned 3 accounts in a row? and those that have more progress in the game? It has no logic ... but I have no choice but to wait for you to give your verdict if you believe me or not .. in case there is no way to remove my ban just have to leave the game. I hope you can solve my problem. In any case it appears it is temporary and not permanent. You will have access to the account again on 5/20. Good luck! General Support | PRO Official Discord | Ban & Mute Appeal | Bug Resolution Center | Suggestions | Game Guidance RULES | REPORTS | COMPLAINTS Link to comment Share on other sites More sharing options...
Fluffles Posted May 15, 2018 Share Posted May 15, 2018 Yes first thank you for taking care of my problem, and well, and check the dashboard here I show you some images, I was testing here and when I play from my Smartphone everything is fine, but when I connect from the PC I am banned the account within a few minutes of being connected, now they banned my account Jamsx08 also after starting it from the PC, this also happened with my Jamsx account ... why could this be happening? it's just happening from the PC, the only additional programs that I have on my PC are the Discord and games like World of Warcraft and League of legends, why will this happen? omg I will show you the screenshots. if I was using hack do not think me fool enough to continue using it after I banned 3 accounts in a row? and those that have more progress in the game? It has no logic ... but I have no choice but to wait for you to give your verdict if you believe me or not .. in case there is no way to remove my ban just have to leave the game. I hope you can solve my problem. Hello there! First of all, the reason for your ban is a Severity 2 (S2) Infraction. You may want to read the Punishment Policy to familiarize yourself more with the punishable offenses. Next, the ban is actually a Temporary ban and you will be able to log on May 20th. You may create a ban appeal under Discipline Appeals if you feel that this is unjust. Furthermore, your other accounts have been banned because they are your alt accounts. Finally, I recommend that you censor out other sensitive information (eg. IP Address) on your screenshots for privacy. I hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Calahan Posted May 15, 2018 Share Posted May 15, 2018 Hello people, i was playing quietly when suddenly I was banned, I would like to know what was the reason and what did I do wrong? [ATTACH=full]17764[/ATTACH] The same thing happened to me and I presented my appeal, apparently we are not the only ones. The truth is that I have been banned unfairly and without evidence, I have not cheated Locking this as you both have your respective Discipline Appeal thread. Please keep your informations related to your ban over there. Have a nice day; - Locked - Link to comment Share on other sites More sharing options...
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