Multivortex Posted May 15, 2018 Share Posted May 15, 2018 Hello everyone. I'm here because i noticed a problem that concern the client. I have windows 7 and i used to play with by brother (he has windows 7 too) but now that the game updated to silver/gold servers my client keep to crash and i don't know why. What could i do? Here's the crash report: Event problem name: APPCRASH Application name: PRO32.exe Application version: 2017.3.1.7475 Application timestamp: 5a6f8670 Module with errors: UnityPlayer.dll Module version with errors: 2017.3.1.7475 Timestamp module with errors: 5a6f8833 Link to comment Share on other sites More sharing options...
Fluffles Posted May 15, 2018 Share Posted May 15, 2018 Hello everyone. I'm here because i noticed a problem that concern the client. I have windows 7 and i used to play with by brother (he has windows 7 too) but now that the game updated to silver/gold servers my client keep to crash and i don't know why. What could i do? Here's the crash report: Event problem name: APPCRASH Application name: PRO32.exe Application version: 2017.3.1.7475 Application timestamp: 5a6f8670 Module with errors: UnityPlayer.dll Module version with errors: 2017.3.1.7475 Timestamp module with errors: 5a6f8833 Hello there! Please follow these guides depending on which one is applicable to your operating system. [spoiler=Crash Issues] Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Cannot open PRO in Mac Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. Now, if you are still experiencing crashes, please try the following: • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Please let me know if doing these has solved your issue. With that said, hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Multivortex Posted May 18, 2018 Author Share Posted May 18, 2018 Uh, i solved the problem on my own, in the end. Thanks anyway! \o/ Link to comment Share on other sites More sharing options...
Fluffles Posted May 18, 2018 Share Posted May 18, 2018 (edited) Hello there! Will now be locking this thread as I see your issue has been resolved. If you have any more questions, please don't hesitate to ask. Good luck and have a great day! Edited May 18, 2018 by Fluffles ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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