Jump to content

Recommended Posts

I was on his last pokemon, it crashed. Now when I try to battle him again, he says to come back tomorrow like I lost

 

Hello there! I’m sorry to hear about your situation. I regret to inform you about this, but disconnnects against NPCs count as losses in PRO. Unfortunately, we cannot refund your cooldowns because it would be unfair to everyone else negatively impacted by server crash or disconnect. It could also be abused in some cases. In certain cases, we give out compensation for especially long downtimes if the disconnect was our fault.

 

If the disconnect was caused by connection issues on your side, you may try the following:

- Call your internet provider.

-Troubleshoot Your Hardware.

-Opt for a wired connection if you’re using a wireless connection.

-Turn Off Bandwidth-Hogging Plugins and Apps.

-Try a New DNS Server.

 

Nonetheless, you may rebattle the trainer after a day. We're sorry for the inconvenience and I hope you understand.

 

Hope this helps and have a great day!

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...