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by opening the game

there is a error

Switching to resolution 1360x768 failed, trying lower one

Switching to resolution 1360x768 failed, trying lower one

All resolution switches have failed

Screen: DX11 could not switch resolution (1360x768 fs=1 hz=0)

Please try updating your graphics driver, might help.

-Snip-

 

Hi there,

 

I'm sorry for the inconvenience. First of all, can I know your device's specification? Next, can you try to disable full-screen optimizations for the game? You can do that by:

1. Right-click the application, then click on Properties.

2. Click on the Compatibility tab and then tick the box that says "Disable fullscreen optimizations".

3. Click on Apply and Ok.

[spoiler=Disabling fullscreen optimizations]

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If that doesn't resolve your issue, then you may try the following options:

 

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Install the Platform Update if you're using Windows 7

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need using the Task Manager

 

Please also try checking the Windows 7 Guide/Windows 10 Guide for the system requirements and information that may help solve your issue. Good luck!

 

Best regards,

Astreus.

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Do not contact staff members for private support. Please use the appropriate channel as it might be of help to others.

 

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