Hello, I would like to report that I have a mistake when I start the PRO nothing happens and when I click the mouse no matter where I have a white screen. It would be as if you would fix this error. I would like to :)

Hello, I would like to report that I have a mistake when I start the PRO nothing happens and when I click the mouse no matter where I have a white screen. It would be as if you would fix this error. I would like to :)

 

Hi there. Sorry, I can't really troubleshoot your case with the minimal information you have given me. Do you crash or experience a black screen? Can you please be more detailed in your explanation. Also, please try to be patient when experiencing a 'white screen' as the game might just be trying to load. Clicking in several places may just lead it to stop responding.

 

Looking forward to your response.

Hi, the idea is that when I start the PRO I have a normal desktop and I waited 30 minutes and nothing happened and when I click somewhere, the PRO stops responding.

Hi, the idea is that when I start the PRO I have a normal desktop and I waited 30 minutes and nothing happened and when I click somewhere, the PRO stops responding.

 

Hi there, please check out the following guides depending on your Operating system. PRO not responding may because you may not meet the system requirements, which can be found in the guides listed below.

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

If you meet the system requirements, have tried the suggested solutions from the guides, and still can't play the game, you may try the following.

-When PRO stops responding, you may try to force exit the client and run the program as an Administrator once again after restarting your Desktop.

-Run a full Virus scan on your computer

-Upgrade your Drivers

-Install the latest Windows Updates