Jump to content

Recommended Posts

Hello. When I tried to play today after a long day of work I log on and I can't move my player and my Pokemon and everything else is gone... Please help I spend money on this game. I'm devastated

 

Hi there. Sorry to ask, just want to troubleshoot your issue. What happens when you try to log on? Also can you send screenshots of these issues?

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Logs on just fine but when I go to the gold server I can move and I have nothing please help

 

Well, let's start with getting you out from being stuck, can you please try the following?

▪︎ Try Alt+Tab

▪︎ Use an Escape Rope

▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter

▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar

▪︎ Log out, and then back in

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

I would really like to play today

 

Hi there. Really sorry for the delay in response. It seems as if the game isn't loading fully. It's possible that your connection may be the cause of this and thus, you're missing pokemon. If so, you may wanna do the following:

* Call your internet provider.

* Troubleshoot Your Hardware.

* Turn Off Bandwidth-Hogging Plugins and Apps.

 

Nevertheless, I've checked your data and everything should still be in place for when you are able to acquire a stable connection. Try to log on your desktop/laptop with proper connection and it should solve your issues.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...