App Crashes

[Katiebts]

Okay so, one day I tried logging in and a message appeared on my screen:

If anyone knows how and wants to help me with this I would be really grateful!

[Fluffles]

Okay so, one day I tried logging in and a message appeared on my screen:

If anyone knows how and wants to help me with this I would be really grateful! [ATTACH=full]27562[/ATTACH]

Hi there. Can you try the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

[Katiebts]

Thank you but this didn't help me.. I don't know what to do, I feel like I've reached a dead end...

[Fluffles]

Thank you but this didn't help me.. I don't know what to do, I feel like I've reached a dead end...

Hi there. Can you please try one of the following guides? Also try the other solutions below.

Crash issues or other issues

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

▪︎ Cannot open PRO in Mac

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.