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Lost character


Redacoya

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I created an account in march I believe and had to get a new phone, just logged back on and see servers have merged. Problem is my character was erased for some reason

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

Let me know if you need further help.

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The issue was that I chose the wrong server, but it won't let me log into the silver server.

Hi there. Upon checking, it seems as if you haven't merged. Can you follow the steps I've stated in my previous response?

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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Well I don't need to merge because one account is one I started yesterday, I just want to get into my original one on the silver server

In order to access your old account on the Silver server, you'll have to merge. Please follow the steps listed above.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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I'm getting very confused , after the update I can't log into silver server

Hi there. At the time you replied to this thread, the servers were currently down. Can you please check if you can log on now? If you can't, please let me know with what error you receive.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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