Astraea

Hi Rarecandies, Sorry for any inconveniences caused! I've gone ahead and removed the Black Medallion active from your account, while refunding you your Black Medallion item; it should be in your inventory. Please have a look and confirm this for me! Kind Regards, Astraea.

Welcome to the forums! Interesting choice of name on Discord

Hi Kevinrogers1996, Sorry to hear that you've been waiting longer than expected for your coins! Keep in mind that very few staff members have clearance to deal with donations, therefore only an Admin or higher will be able to help you with your issue. As I see you've made the post regarding your donation yesterday, keep in mind that you can bump the thread every 24 hours for visibility purposes; sometimes your post can be buried due to newer posts being attended to. With that said, I'll now lock this topic as it doesn't belong here; please bump your Donations & Coins Issue thread in the meantime. We will get it resolved as soon as we are able to! Kind Regards, Astraea. - Locked -

Solved in-game, locking this.

Hi Pradz007, It appears you are from the UAE, welcome! However, unfortunately, most Internet Service Providers (ISPs) in the UAE block PRO due to high censorship laws, which is completely out of PRO's scope and we regretfully cannot do anything about it. Players from this region can access the forums, but cannot log in-game. If you wish to play PRO, I'm afraid the only way to do so would be through a proxy or VPN. You can find and use many free proxies through a simple Google search, such as Free Proxy List. I'll leave this topic open in case you have any further questions or concerns that I could assist you with. Kind Regards, Astraea.

Hi AlvarathorXPKM, Indeed, if your previous Pokemon you used to start the quest has surpassed Lv60 now, you may need to find another Pokemon to do it. There is no other way I'm afraid; taking your Rare Candies as well as your Master Ball is to increase the difficulty of the quest. As there is nothing more I can do for you, I'll now lock this topic. Have a great rest of your week. Kind Regards, Astraea. - Locked -

Hi AlvarathorXPKM, This is because you've started the Heatran quest and have not yet completed it. In order to retrieve your Rare Candies and Master Ball, you'll need to complete the quest and talk to Buck to get them back from him! If you are lost in the Heatran quest, please take a look at the Legendary Megathread for guidance. I'll leave this topic open in case you have any further questions. Kind Regards, Astraea.

Hey everyone, The May Creativity Contest is now closed, thank you to everyone who participated! The voting process is now underway and we'll announce the results shortly thereafter.

Hi ZapperDubs, Glad you managed to solve the issue by yourself! Sorry I couldn't have been more of help. With that said, I'll now lock this topic as your issue was solved. Have a good rest of your week. Kind Regards, Astraea. - Locked -

Hi ZapperDubs, Which mount in particular are you speaking about? It appears you've had only one ground mount ever—a Talonflame Mount—and said mount appears to be in your inventory. You can select your mount and drag it to your item bar by going into your Backpack under the "Customization" tab, symbolized by a Clefairy: I'll leave this topic open if this was not the case or you need further assistance with this issue; I'll be happy to assist! Kind Regards, Astraea.

Locked as the player has managed to figure out his account name and have confirmed this with said user in-game.

Hi Noobtv, Your Pidgeotto has been moved to your PC; can you have a look and confirm that for me? Kind Regards, Astraea.

Hi there, As stated in my previous response, you will need to merge your Red and Blue save data in order to log into the Silver server; you will not be able to login otherwise. Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Kind Regards, Astraea.

Welcome back!

Welcome back!

Hi there, Your game data is safe; you simply need to play on the Silver server in order to continue. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi DrNerfariouz, What originally turned out to be a glitch became a 'feature' for players, so to speak. The same goes for relogging during NPC dialogues to dodge a battle you aren't interested in doing; this doesn't count as bug abuse and you're free to use this to improve your quality of life. Bug abuse usually presents itself as repeatedly abusing some in-game object to profit as a player; for instance, finding an exploit in an NPC and doing certain game actions to make the NPC infinitely give you items. With that said, as your question has been answered, I'll lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi HC4L, Have you tried all the computers in on Mahogany Town Rocket B3F? Please try all eight computers and ensure that you found the correct computer: Kind Regards, Astraea.

Hi Filemamas, Extreme Speed is an egg move for Dragonite, so if you haven't completed the quest to unlock the daycare centers, you can do so by following the Egg Move Guide. Afterward, talk to Christoph and ask him to teach your Dragonite an egg move! Keep in mind that each egg move will cost you $15,000, and be completely sure that you want to learn the move you select "Buy" on, because in that moment you'll be charged $15,000 and your money will not be refunded if you decline the move in the "Learn Move" prompt. There's one daycare per region, so you can visit all these possible locations to get that move for your Dragonite: Kind Regards, Astraea.

Hi Alexpvz, You've been sent to your last visited Pokecenter; please have a look and confirm that for me. Furthermore, if this happens again in the future, here are some steps that you can take to unstuck yourself without the help of a staff member: Kind Regards, Astraea.

Hi Sleepinggolem, You'll need to make a post in Discipline Appeals regarding your ban. You can check your ban reason on the PRO Dashboard. I'd also to like to remind you of our General Support forum rules, particularly this one: With that said, I'll now lock this topic; please make a post in the aforementioned subforum; have a good day! Kind Regards, Astraea. - Locked -

Hi Khaveesha, Seeing that you had two Pokemon that were supposed to be region-locked in your party, I've moved them to the PC for you. You should be able to swap your Hoenn Pokemon freely between your party and PC; can you have a look and confirm this for me? Kind Regards, Astraea.

Glad to hear! I'll now lock this topic as your issue is solved. Kind Regards, Astraea. - Locked -

Hi Princewar25, Said Pokemon has been moved to your PC, can you have a check for me? Kind Regards, Astraea.

Hi Goldreborn, You've already talked to this NPC and forced the dogs to roam, go check if Ho-Oh is at the top of Bell Tower please. Proceed through the quest normally. Kind Regards, Astraea.