I have no intention of revealing the methods we use but I assure you that these are discussed and approved before by our team. There are no unfair bans, just people who don't care about the effort made by players who play fair, some think that for donating a lot or being popular they are invulnerable but everyone is judged exactly the same.
With all due respect, this is stupid and i don't recommend that you do it. If this means a threat to the game, I will make sure to take the necessary actions to prevent this from happening.
Sounds like you are trying to say that we ban people who play too much or multitasking persons, but believe me, there a difference between multitask and automation software.
If you have any complaint about a particular player you can make a post in the general complaint area. For GM complaints, is our admin the person in charge of answering them so you don't have to worry.