Armin

Hey @MorriZ, I'm sorry for this inconvenience; don't worry about your data, you didn't lose any of your progress! Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore you will need to play on Silver Server if you wish to continue your Red Server progress. If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server! How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

Hey @KeyserDSoze, If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server! How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

Take care Burdy. Good luck with everything!

Welcome!

Welcome!

Welcome to PRO!

Welcome!

Welcome to PRO!

Hello @Zulkarnain, Please keep in mind our General Support rules, this one in particular: If you do not know why you were banned and if you feel that your ban is unjust, you can make an appeal in Discipline Appeals subforum. I will now lock this topic, have a nice day. Armin

Hey @thefallrim, I'm sorry for this inconvenience; this is a known glitch that may occur when you move your Pokémon while you lag. Restart your client to solve this problem. Let me know if that worked. Have a nice day! Armin

Glad to hear that your issue has been resolved. Have a nice day! Armin

Hey @Bondismexican, I'm sorry for this inconvenience; don't worry about your data, you didn't lose any of your progress! Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore you will need to play on Silver Server if you wish to continue your Blue Server progress. If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server! How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

As you have finally menaged to log into Silver Server, I will now lock this topic. Have a great day! Armin

As you have successfully merged your account, I will now lock this topic. Have a great day! Armin

Hey @Charizard710, I’m sorry to hear about this inconvenience. I regret to inform you that we can't refund your Shiny Charmander as it would be unfair to those who experienced this problem and didn't get their Pokémon back. As stated in Read This Before Making A Support Topic, Once again, I'm really sorry for the issue that you had but unfortunately there is nothing we can do about it. I hope you understand, have a great day. Armin

Hey @LordSlayde, I'm sorry for this inconvenience; don't worry about your data, you didn't lose any of your progress! Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore you will need to play on Silver Server if you wish to continue your Red / Blue Server progress. If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server! How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, check the Common Merge Errors: FAQ.

Welcome back!

Welcome to PRO!

Welcome!

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Welcome!

Glad it solved your problem, have fun playing PRO with your friend!

Hey @Topanga, I'm sorry to hear about this inconvenience. If your friend is not receiving the registration email, ask him to follow the steps listed here to get the activation email resent to him. Gmail is the most likely to receive it, so trying again with it, should remedy that. If he is using Gmail, ask him to check his junk mail and make sure he typed the email correctly. Using a different browser, like Firefox, could also help. Let me know if that solved your friend's problem. Have a great day! Armin

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Welcome back