Armin

Welcome to PRO!

Welcome!

Hey @joosantos, I'm sorry to hear about this inconvenience. During this quest, you need to face 2 Heatran, a level 99 Heatran and a level 30 Hetran; if you lost to the the level 99 Heatran, you can just go back to Stark Mountain and challenge the level 30 one, don't forget to talk to Buck as he would give you your Rare Candies and Master Balls back if you had any. If you lost to the level 30 Heatran, you will need to beat Nikola boss in Trainers Valley to make it spawn back. As stated in the How To Access Specific Areas guide, these are the requirements to access Trainer Valley. Take the train from Saffron City's or Goldenrod City's Station, and select "Trainers Valley" option once you meet all the requirements. Legendary Pokémon usually have a low catch rate so it's always better to bring a Master Ball with you when you want to face one of them. According to our Item guide, there are a few ways to get a Master Ball. I wish you good luck with your Heatran, don't forget to check the Hunt Guide as it may help you choose which Pokémon to bring with you. Have a great day! Armin

Welcome back!

Welcome!

Hello again @Rwarrior, I’m sorry for this inconvenience; it looks like your account got automatically banned due to merge, I have gone ahead and I forwarded your problem to a Staff member that unbanned your account. As you have successfully merged your account and as your problem has been resolved, I will now lock this topic. Let me know if you have any further question, have a great day! Armin

Hello @Demigod420, For the future, please keep in mind not to hijack another player's post if they are not having the same issue as you. Please keep in mind our General Support rules, this one in particular: If you do not know why you were banned, or want to check the length, check the dashboard first. If you feel that your ban is unjust, you can make an appeal in Discipline Appeals subforum. I will now lock this topic, have a nice day. Armin

Welcome to PRO!

Hey @Rwarrior, I’m sorry for this inconvenience; don’t worry about your account, you didn’t lose any of your progress! Red Server and Blue Server have recently merged into Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore you will need to play on Silver Server if you wish to continue your Red Server progress. If you can't log into Silver Server, you probably need to merge your Red & Blue account, follow these steps to merge your account, make sure to select the right server as your main server! How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! If you have some errors while doing the merge, check the Common Merge Errors: FAQ. With that being said, I wish you a great day and welcome back to PRO! Armin

Hey @Rutuj192, As stated in the Item Guide, you could find a Big Nugget in some Dig Spots on Route 3, keep in mind that your Pokémon must know Dig and must have 150+ Happiness in order to use that move outside of a battle; you could also obtain a Big Nugget as a reward from Brock. Check the Happiness Guide to know more about Happiness in PRO and check the TMs and Move Tutors Guide if you do not know where to find TM28 - Dig. You can sell a Big Nugget to the Item Maniac for 30,000$. Kanto: the Item Maniac's residential house on Route 25 Johto: Ruins of Alph. Hoenn: Treasure Hunter house on Route 124. Sinnoh: Celestic Town (House 1). Hope this helps, have a great day! Armin

Hello @marcich2, I’m sorry to hear about this inconvenience; unfortunately disconnects against Bosses count as losses. I regret to inform you that we can’t either reset your cooldown or refund your prize as it would be unfair to those who experienced this problem in the past. We're always trying to improve our sever stability; it has improved a lot, but it isn't perfect and can crash sometimes. As stated in the Read This Before Making A Support Topic If the disconnect was caused by connection issues on your side, you may want to check your internet stability I know it could be frustrating to disconnect against a boss but please keep in mind that you will be able to refight Chuck in 12 days! I hope you understand, have a great day! Armin

Welcome to PRO!

Welcome!

As you have successfully merged your account, I will now lock this topic. Have a great day! Armin

Welcome to PRO!

Welcome back :)

Welcome to the forums!

Hello @Jaber314, Since you were complaining about your ban in your post, it got moved to Discipline Appeals subforum. The Discipline Appeals subforum is a private subforum where only you and staff can see your post. For the future, keep in mind our General Support rules, this one in particular: With this said, I will now lock this topic. Have a nice day. Armin

Welcome back!

Hey [uSER=2075760"]Zlaiken[/uSER], I'm sorry for this inconvenience; as you already said, in some cases it can take up to 24 hours to receive coins. If you do not receive your coins within 24 hours, please make a post in the Donation Issues subforum with a proof of purchase (receipt with transaction id). With this being said, I will now lock this topic. Have a great day! Armin

Hello @syerlf, Please keep in mind our General Support rules, this one in particular: If you do not know why you were banned, or want to check the length, check the dashboard first. If you feel that your ban is unjust, you can make an appeal in Discipline Appeals subforum. I will now lock this topic, have a nice day. Armin

Hey @tokoinfernal, Unfortunately, your account can't be transferred to silver as the Server Transfer thread has been closed for a while now. You will have to wait until PRO Staff open up the possibility to players again and there is no eta for it. Just keep on a lookout for the Announcements subforum or the announcement channel of our Discord Server. With this being said, I wish you a great day! Armin

Hello @Rgbgamer96, I’m sorry to hear about this inconvenience; please keep in mind that PRO is a live beta. We are always trying to improve our server stability; it has improved a lot but it’s not perfect and can crash sometimes. As stated in the Read This Before Making A Support Topic: Also keep in mind that it is not possible to catch Zapdos in this game. Zapdos' seen data is needed to catch Mew (it doesn't matter whether you win or lose, you will still get the seen data). For more information about Legendary Pokémon in PRO, check our Legendary Megathread. With this being said, I wish you a great day! Armin

Hey @Nemanja11, At the time you tried to connect, Silver Servers was down. PRO Discord is the best place to be updated on the server status and approximate downtime, if any given. There is usually no ETA for crashes, but maintenance times are scheduled and will be announced there. For the future, please be aware of our General Support Rules As stated in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a Ghost queue: With this being said, I will now lock this topic, have a nice day! Armin

Hello [uSER=268902"]shicamaro[/uSER], Please keep in mind our General Support rules, this one in particular: If you do not know why you were banned and if you feel that your ban is unjust, you can make an appeal in Discipline Appeals subforum. I will now lock this topic, have a nice day. Armin