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Hello RetroPunk, I'm sorry about this inconvenience. There are still some visual bugs on this new client. We do appreciate you bringing this to our attention, and staff is actively working to resolve these problems. Until then, please remain patient. Once again, I am sorry about this but appreciate your patience until the problem is fixed. I hope you have a wonderful day!

Hello Fantasma, I'm really sorry about this inconvenience. Thank you for reporting this bug. Currently, I would suggest restarting your client in order to remove this glitch. There are some bugs with the newest update that are still actively being worked on. Thank you for your patience and support during the update. It is greatly appreciated. I hope you have a wonderful day.

Hello Ghfg2, I'm sorry about the inconvenience. The download for this current update is not available at this time. It will be announced here as well as on Discord and Twitter once the newest client is available. Until then, please remain patient. Thank you for your support and patience. I hope you have a wonderful day! -Locked-

Hello koreiamori, I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username" message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

Hi Zaitan47, Are you having problems downloading the mobile app for PRO? Are you able to download it at all or does the issue lie in the app not being the most recent version. If it's the latter, you can use the download link on the PRO Wiki site here. Please let me know more about your issue so that I can help you further. I hope you have a wonderful day.

Hello Cynthia7, You can find the reason for your ban by logging into the dashboard. You will need to make an appeal here as well. If you do not see a reason in the dashboard, please make an appeal anyways to find out more information about your situation. Bans are not to be discussed in general support, therefore, I am going to lock this thread. I hope you have a good day. -Locked-

Hello, I'm extremely sorry about this inconvenience. As stated in Heiwajima's post, the gold server is currently down. There is no ETA for when it will be back up. However, you can follow the announcements on Discord or Twitter where it will be announced once it's up again. Thank you for your patience. I hope you have a great day! -Locked-

Hello, As stated in Heiwajima's post, the gold server is currently down. There is no ETA for when it will be back up. However, you can follow the announcements on Discord or Twitter where it will be announced once it's up again. Thank you for your patience. I hope you have a great day! -Locked-

Hi again, There appears to be an issue with the client downloads at this time. I will let you know as soon as it is fixed with the most up to date version. Thank you for your patience and once again, I am sorry about this inconvenience. Have a wonderful day.

Hello BigShaq, I'm sorry about this inconvenience. Please completely uninstall and remove the PRO files you have now. Try to redownload and reinstall. If this does not work, you may have to clear your cache using a program like CCleaner. Also, if you're using a shortcut to launch the game, then you will need to update that as well. Please let me know if these solutions fix the problem. I hope you have a great day.

Hello ArthoriasK, I am extremely sorry that this had happened to you. I understand how frustrating this is, but unfortunately, we can not provide any compensation for this. This is stated in the General Support Megathread: It would not be fair to other players who have experienced similar situations if we were to compensate yours. Also, we can not replace this Pokemon due to its specific data never being recorded in the database. Once again, I'm very sorry about this. Since it is impossible to replace the larvitar, I am going to lock this thread. I hope you have a good rest of your week. -Locked-

Hello Rusak47, I'm sorry about this inconvenience. Fortunately, we can resolve this issue quickly. For future reference, please use the Restore Pokemon Megathread for these types of requests. Let me know if you continue to experience any issues. I hope you have a wonderful day.

Hi GoldenMaster, I'm happy to hear you were able to progress in the quest and catch Jirachi. Since the issue is resolved, I am going to close this thread. Enjoy your new legendary and have a great week! -Locked-

Hello GoldenMaster, I'm very sorry about this frustrating experience. According to our database, you have already seen Latios. Do you think you may have done so in the past but had forgotten? The Pokédex shows that only Groudon and Kyrogre are missing from your seen data. Please let me know if you are able to progress further and obtain the seen data for Groudon and Kyrogre. I'll be waiting for your response in order to help you resolve this problem. I hope you have a great day!

Hello Christiany00, I'm sorry about this inconvenience. This is not an unusual problem for players after completing the merge. It can be resolved by changing your password here. Make sure your new password contains both letters and numbers. You may have to change it several times. Let me know if this information has helped you. I hope you have a great day.

Hello beto5456, I am extremely sorry that this had happened to you. I understand how frustrating this is, but unfortunately, we can not provide any compensation for this. This is stated in the General Support Megathread: It would not be fair to other players who have experienced similar situations if we were to compensate yours. Also, we can not replace this Pokemon due to its specific data never being recorded in the database. Some information about the Bag Bug is also in the General Support Megathread: As stated, opening your bag occasionally out of battle can prevent this as well as more frequently while in battle. Once again, I am deeply sorry about this situation. I hope the given information will help you avoid any other similar occurrences in the future. Since compensation can not be offered and the concern has been addressed, I am going to close this thread. I hope you have a wonderful rest of your week. -Locked-

Hello Arunkirito, I am extremely sorry about this inconvenience. As Heiwajima explained, an in game map for Sinnoh is not available and an ETA is not provided for when it will be added. I recommend using the map that was posted in the response above. I understand that it is not ideal, but it can provide some utility. Once again, I'm very sorry about this. It can be frustrating, and I hope that the given map is helpful to you. Since this concern has been adequately addressed, I am going to lock the thread. I hope you have a wonderful rest of your week! -Locked-

Hi XxMonSteRVoDKa, I'm happy to hear everything is working as it should be. Since this problem is now resolved, and there is nothing else to add, I am going to close the thread. Good luck and have a great week! -Locked-

Hello MikeNabeegh, I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

Hi SirrLafayette, I am really sorry about this inconvenience. There is currently no information available for the Halloween event. I understand that this is frustrating, however, we greatly appreciate your patience and support. If information is announced, it will be on the forums here, on the PRO Discord server, and Twitter. Since there is nothing else to add to this thread due to the original concern being addressed, I am going to lock it. Once again, I am sorry about this. I hope you have a wonderful day. -Locked-

Hi again, You should now have only your Johto starter in your team. The Kanto Pokemon originally on your team are in your PC. Keep in mind that after starting a new region, you will not have access to your Kanto Pokemon. They will be locked in the PC until you receive all 8 badges. You will be able to use them for the Elite Four, though. Please let me know if you continue to experience any issues. I hope you have a wonderful day.

Hi again, I'm happy to hear the information was helpful. Since the issue was resolved, I am going to close this thread. Good luck on your Pokemon adventures and have a great week! -Locked-

Hello ArashiMex, I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

Hello FradPeach, I am sorry about the confusion. You will need to go to Discipline Appeals which can be accessed through this link: https://pokemonrevolution.net/forum/index.php?forums/discipline-appeals.37/ Please let me know if you continue having issues locating the correct area. Again, bans are not to be discussed here so we can not talk about the specifics of your situation in this thread. However, I will help you located the proper section.

Hello FradPeach, Staff members are volunteers who dedicate their time based on their availability. It ultimately depends when the staff member is available. For bans, you will need to make an appeal here. The appropriate staff member will respond to your thread there. If you do not receive a response after 24 hours, you can bump your post. Since bans are not to be discussed in General Support, and this has been adequately answered, I am going to close the thread. Good luck, and I hope you have a wonderful day! -Locked-