The door has been tweaked a bit. Which hopefully resolves the issue.
If your account is still stuck, please contact staff on the official support chat because we need you to be online to bring you back to where you were. It might take some time to get a staff on the chat but I would advise you to be patient and wait in the chat if you want to get unstuck asap. Tip: it would help as well if you use your game name in chat so if a staff comes online and finds you there, they can directly find you instead of you having to keep watch. Not all staff on the chat can help you in game, so just be patient until one who can logs in.