Well I've noticed that lately there are too many complaints about community being treated in a "shitty" way and I agree on that.
Being treated like that will not help the game but it will have the complete opposed effect, resulting in people quitting it.
When I raged in PRO discord about the state of the servers I got treated kinda well by most of the staff there (to be fair with everyone), then there is one staff member (who works hard and we all know that) who couldn't resist the temptation to taunt us (I consider me particularly) by posting an announcement stating that if we are tilted from PvP (which wasn't the case) or just bored, we can help staff members to improve the translation to Russian and other languages of forums. Well, when many don't consider it as an offense, I took it personally and brought it up to many players who agreed that this particular staff member is really rude to constructive criticism (My case wasn't so constructive, but gave some ideas in Discord, not in forums for obvious reasons stated in other comments).
As I said before, a game is nothing without its community and when you treat this community badly, don't expect them to stick to the game.
PEACE