Divinelight

Hello @Joseph101, thank you for your thread. Your Pokemons have been restored. Just a reminder for future requests like this please use the Restore Megathread as its easier to indentify restoration requests. Let me know if they have been restored successfully

Hello @Badbeast, in this case, please go to 2fa Email Recovery Subforum and explain your situation. A member of staff will have a look at it and deal with it accordingly.

Hey there, thank you for creating the thread. @Zwirrfinst has explained it clearly with the correct solution. However, if you still need help, reply to this thread.

Hey there, sorry for the late reply. I am glad you have found the solution, if you have more questions or queries, reach out to us again and we are welcome to help you out. I will lock this thread.

Hey there, thank you for creating this thread, could you send me a screenshot of your trainer card and the dialogue Sabrina gives? In the mean time you can restart the client to see if it has been fixed.

Hey there, sorry for the late response. It’s great to see the matter has been solved and thank you for your recommendation we appreciate it. Since this case has been solved I will lock the thread.

You meant how long it takes for a reply? If that’s the question; there isn’t a predefined time because Staff duties are voluntary acts for the community. But be assured a Staff Member will have a look into your case. Hope this has helped you. Divinelight

Hey @Smokeer I understand that it can be frustrating but as you may know or not know; PRO duties are not like a paid job, where you will be rewarded for completing tasks; but a voluntary act to help the community. So, most of the Staff Members dealing with Appeals have many in real life responsibility that they will need to prioritise over PRO such as family, work, college/university. This may be one of the reasons why it may take longer than usual. Moreover, we have a limited number of Staff who deal with multiple different departments of the game, which may be another reason. So for now just keep an eye to your request and wait patiently. Since the main topic has been resolved, I will therefore lock this thread. Divinelight

Yes @Zetipepe but make sure you follow the instructions given. Divinelight

Hey @Zetipepe. Do not worry, you can change your email in our Email Recovery. Just follow the instructions given and allow some time for our Staff Team to look at it and deal with it accordingly. Hope this has helped you. Divinelight

Hey @Mankospanko12. You can change your email Here. Just follow the instructions and keep an eye on it for a response from one of our Staff Team. Hope this has helped you, have a great day. Divinelight

As this thread has been resolved, I will therefore lock it. Divinelight

Hey again, to view the email you will need to go to the General Complaint Area and explain it there, as emails are valuable information and you should never share publicly. We take account security very seriously this is why you will need to go through the process. For future requests like these or other sensitive queries, kindly use the General Complaint Area. Hope you have a great day. Divinelight

Since this has been resolved I will lock this thread. Divinelight

Hey there, to get the Poliwrath back please go to Restore Pokemon and follow the instructions. Please allow some time for a Staff Member to restore it for you if it gets approved; as Staff Members have thousands of requests similar to this and different tasks to handle. Have a great day! Divinelight