PRO Username: 2g1c
Have you looked at the FAQ to solve your issue?: Yes
On which server issue happened: RED
What have you done before the problem was there?
Before the problem occurred, I just logged in to the game and won a Pokémon trainer battle. After this, I paid 15$ (5$ x 3) to purchase 300 coins. When I had relogged, only 200 coins had been added to my account.
What have you already tried to solve the problem?
I tried relogging perhaps over 10 times already. I checked my Paypal and the full 15$ altogether, have been debited by "Kerry George".
I tried to enter the live chat to look for support, but everytime I entered my nickname, it did not let me enter the chat.
I asked for help in the "Help" chat tab in-game, but I was told to ask for help on the forums.
Description and Message
Recently, I tried purchasing 300 coins in the PRO cash shop in-game. I have spent 15$ through 3 transactions of 5$ each.
When I relogged, only 200 coins had been added to my account. I tried relogging another 10+ times, but nothing changed.
Shortly after this, I checked my Paypal, and the full 15$ (three transactions of 5$) have been debited from me, by "Kerry George".
Only 200 coins were given to me, after I paid for 300 coins. I have purchased a lot of coins in the past, without any problems.
Please help me resolve this issue!
Sincerely,
2g1c