Since you have all the necessary information and evidence to prove you made the purchase even after the servers rolled back Im sure a staff or admin will notice this and assist you shortly. :Angel:
The game is in beta so crashes and bugs will happen, currently once a day we have scheduled maintenance as well as the server sometimes crashing and forcing a reboot by admins...If no admins are around during the time we all have to wait.
Welcome to Pro Donkeh! Membership is monthly if that helps you any, ff you have any future questions stop by the General Support section, cya in-game. :Angel: