Phanderr Posted August 6, 2018 Share Posted August 6, 2018 I returned to the game but when i try to play it says invalid username or password, and i try to restart my password but it doesnt work, how can i restart it and where can i contact Link to comment Share on other sites More sharing options...
Qeight Posted August 6, 2018 Share Posted August 6, 2018 ~ Moved to the appropriate sub-forum ~ Your appeal will be replied to as soon as the case handling staff member is available. We are all just volunteers with real life responsibilities, other interests and limited free time. Spamming your appeal will not yield a faster reply. Bumps every 24 hours will not(!) increase your chances for a faster reply. Do not contact staff members for private support. Share your question on the forum due to it being of use for others. Please use the proper forum as well. Unsolicited messages will be deleted. Thanks. Link to comment Share on other sites More sharing options...
Fluffles Posted August 7, 2018 Share Posted August 7, 2018 I returned to the game but when i try to play it says invalid username or password, and i try to restart my password but it doesnt work, how can i restart it and where can i contact Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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