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Please let me change my server to silver

Dvdcnls07
in Resolved General Support

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I play last march in blue server I have a lots of items and pokemon there. Then I play PRO this August the server change so I play on gold server but I didn't notice that you can merge your old account. I merge my old account on silver server and when I'm going to play it's said that I'm banned. Please help me to change my server causes i don't want to build up from the start.

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I play last march in blue server I have a lots of items and pokemon there. Then I play PRO this August the server change so I play on gold server but I didn't notice that you can merge your old account. I merge my old account on silver server and when I'm going to play it's said that I'm banned. Please help me to change my server causes i don't want to build up from the start.

 

Hello dvdcnls07,

 

I'm really sorry about this inconvenience. If you have been banned, you will need to make an appeal. You can check your dashboard here for the reason you were banned. You will need to make an appeal here before you can be unbanned. If your dashboard does not say you are banned, this could be an issue with your connection. Several causes include using a proxy, playing on a public connection that blocks the game, and the game being blocked by your internet provider. If you are using a proxy, try to play without it. If you're playing it somewhere with a public connection, using a VPN can solve the issue. Lastly, you will need to contact your internet provider if they are indeed the issue.

 

In case you receive a prompt that states, "invalid username/password," after merging, you will need to change your password. You can reset it here. Please make sure that it is alphanumerical.

 

Lastly, you can not switch your Gold account to the Silver server at this time. Transfers were done for a short while in exchange for 300k. However, this thread is now closed. You can join the PRO Discord server where it will be announced when transfer requests will be taken, and also keep an eye on announcements through the site. There currently is not an estimated time for when the requests will be accepted again.

 

Again, I'm very sorry you're experiencing this problem. Let me know if any of these solutions work for you. Have a great day.
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