Longmeltu Posted August 9, 2018 Share Posted August 9, 2018 i ve tried to re-download the game but nothing change, cleaned all the temporary file as well. Help? Link to comment Share on other sites More sharing options...
Fluffles Posted August 9, 2018 Share Posted August 9, 2018 [ATTACH=full]33692[/ATTACH] i ve tried to re-download the game but nothing change, cleaned all the temporary file as well. Help? Hi there. Can you please try all of the following that are applicable? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Longmeltu Posted August 9, 2018 Author Share Posted August 9, 2018 Hi there. Can you please try all of the following that are applicable? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Actually i ve already tried the game in compatibility mode for win 7 and 8 , graphic card is updated as well as the win 10 version, antivirus and firewall disabled during the try , no other processes in the background . Link to comment Share on other sites More sharing options...
Fluffles Posted August 9, 2018 Share Posted August 9, 2018 Actually i ve already tried the game in compatibility mode for win 7 and 8 , graphic card is updated as well as the win 10 version, antivirus and firewall disabled during the try , no other processes in the background . Hi there. How is your internet? This may affect your ability to connect to our servers. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Longmeltu Posted August 9, 2018 Author Share Posted August 9, 2018 Hi there. How is your internet? This may affect your ability to connect to our servers. Not a single problem i play various games online without an issue Link to comment Share on other sites More sharing options...
Fluffles Posted August 9, 2018 Share Posted August 9, 2018 Not a single problem i play various games online without an issue Alright. Can you try to play on another device? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Longmeltu Posted August 9, 2018 Author Share Posted August 9, 2018 Alright. Can you try to play on another device? thats could be a problem since i dnt ve other devices that can run it atm Link to comment Share on other sites More sharing options...
Fluffles Posted August 9, 2018 Share Posted August 9, 2018 thats could be a problem since i dnt ve other devices that can run it atm Hi there. Could you try using a VPN or Proxy then? Let me know if this works for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Longmeltu Posted August 9, 2018 Author Share Posted August 9, 2018 Hi there. Could you try using a VPN or Proxy then? Let me know if this works for you. i ve 0 knowledge about it , i dnt know from what to start Link to comment Share on other sites More sharing options...
Fluffles Posted August 9, 2018 Share Posted August 9, 2018 i ve 0 knowledge about it , i dnt know from what to start Hm, in that case, I'd use that as a last resort. Can you try restarting your PC, then reinstalling PRO then? It may be your background processes that are causing the non-responsive client. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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