When I try to install the new client it keeps saying "app not installed".

Things I tried to do so far

 

- Uninstalled the previous client

- Cleared the downloads folder

- Cleared cache through recovery mode (did it every time before attempting to download)

- Downloaded from both links, although I haven't noticed any difference (says app not installed with both)

 

Phone info

Huawei P8 lite

Android 8.0.0

1.4 GB of free storage (I was told in discord that it should be enough)

 

What else can I do to make it work?

 

Thanks

When I try to install the new client it keeps saying "app not installed".

Things I tried to do so far

 

- Uninstalled the previous client

- Cleared the downloads folder

- Cleared cache through recovery mode (did it every time before attempting to download)

- Downloaded from both links, although I haven't noticed any difference (says app not installed with both)

 

Phone info

Huawei P8 lite

Android 8.0.0

1.4 GB of free storage (I was told in discord that it should be enough)

 

What else can I do to make it work?

 

Thanks

 

Hey MManco,

 

Im sorry for this inconvenience.

Please also try following:

 

• Reset your app permissions
  
• Try to download the client from a other browser/incognito mode
  
• Check the storage left after you installed PRO
  

 

Let me know the outcome. :)

 

 

Regards Xylos

Hey MManco,

 

Im sorry for this inconvenience.

Please also try following:

 

• Reset your app permissions
  
• Try to download the client from a other browser/incognito mode
  
• Check the storage left after you installed PRO
  

 

Let me know the outcome. :)

 

 

Regards Xylos

 

It worked this time. Thank you so much.

 

For those who might have the same problem: I did reset app preferences, downloaded Firefox, then cleared cache through recovery mode and finally downloaded the apk from Firefox.

Downloading in incognito mode on Chrome didn't make it work.

 

Thanks again

Nice!

Glad that it worked this time. Thanks to write down what exactly you have done for other users. ^^

 

I will lock this topic now as the problem is solved.

 

Regards Xylos