Mmanco Posted November 10, 2018 Share Posted November 10, 2018 When I try to install the new client it keeps saying "app not installed". Things I tried to do so far - Uninstalled the previous client - Cleared the downloads folder - Cleared cache through recovery mode (did it every time before attempting to download) - Downloaded from both links, although I haven't noticed any difference (says app not installed with both) Phone info Huawei P8 lite Android 8.0.0 1.4 GB of free storage (I was told in discord that it should be enough) What else can I do to make it work? Thanks Link to comment Share on other sites More sharing options...
Xylos Posted November 10, 2018 Share Posted November 10, 2018 When I try to install the new client it keeps saying "app not installed". Things I tried to do so far - Uninstalled the previous client - Cleared the downloads folder - Cleared cache through recovery mode (did it every time before attempting to download) - Downloaded from both links, although I haven't noticed any difference (says app not installed with both) Phone info Huawei P8 lite Android 8.0.0 1.4 GB of free storage (I was told in discord that it should be enough) What else can I do to make it work? Thanks Hey MManco, Im sorry for this inconvenience. Please also try following: Reset your app permissions Try to download the client from a other browser/incognito mode Check the storage left after you installed PRO Let me know the outcome. :) Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
Mmanco Posted November 10, 2018 Author Share Posted November 10, 2018 Hey MManco, Im sorry for this inconvenience. Please also try following: Reset your app permissions Try to download the client from a other browser/incognito mode Check the storage left after you installed PRO Let me know the outcome. :) Regards Xylos It worked this time. Thank you so much. For those who might have the same problem: I did reset app preferences, downloaded Firefox, then cleared cache through recovery mode and finally downloaded the apk from Firefox. Downloading in incognito mode on Chrome didn't make it work. Thanks again Link to comment Share on other sites More sharing options...
Xylos Posted November 10, 2018 Share Posted November 10, 2018 Nice! Glad that it worked this time. Thanks to write down what exactly you have done for other users. ^^ I will lock this topic now as the problem is solved. Regards Xylos 1 Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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