Zillatheorigin Posted November 21, 2018 Share Posted November 21, 2018 As mentioned above, I found the issue after winning the bug catching contest today, my GMT+7, actual time can be seen in the attached file below So after kicked out of the contest room with first seat winner, I ran to Goldenrod PC and after that, my connection is failed. Then, I see no the item, my caught Shuckle was vanished and Heracross is deleveled by 1 and lastly, I got 2nd seat winner instead of the previous one..... Please help explaining at least if you couldn't help. Link to comment Share on other sites More sharing options...
Xylos Posted November 21, 2018 Share Posted November 21, 2018 As mentioned above, I found the issue after winning the bug catching contest today, my GMT+7, actual time can be seen in the attached file below[ATTACH=full]54937[/ATTACH] So after kicked out of the contest room with first seat winner, I ran to Goldenrod PC and after that, my connection is failed. Then, I see no the item, my caught Shuckle was vanished and Heracross is deleveled by 1 and lastly, I got 2nd seat winner instead of the previous one..... [ATTACH=full]54938[/ATTACH] Please help explaining at least if you couldn't help. Hey Zillatheorigin, I'm sorry for this inconvenience. It seems you had a rollback as the server crashed. Unfortunately we can not reset any cooldown nor we can refund any lost item, Pokémon or game progress in general in a case of a rollback. Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. Once again, we are sorry for that but there is really nothing we can do in such a case. :/ I will lock this topic now as it is answered. I still want to wish you a nice day! ^^ Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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