resolved Please help!!

[Sarangha]

I am doing heatran quest and I have bring a lvl 60 gyarados with. When I'm doing leveling my gya to higher level, (exactly when I am battlling with a wild pokemon) -> suddenly the server go down and when relogged I got black out of the cave.

Now my gya is lvl 69 and I can't go inside the cave again.

Please help because it take time to train gyarados again (both leveling and evs)

Time: 4:00AM at +7 GMT/UTC

Edited November 24, 2018 by Sarangha

[Xylos]

I am doing heatran quest and I have bring a lvl 60 gyarados with. When I'm doing leveling my gya to higher level, (exactly when I am battlling with a wild pokemon) -> suddenly the server go down and when relogged I got black out of the cave.

Now my gya is lvl 69 and I can't go inside the cave again.

Please help because it take time to train gyarados again (both leveling and evs)

Time: 4:00AM at +7 GMT/UTC

 

Hey Sarangha,

 

I'm sorry for this inconvenience.

Unfortunately we can not refund any lost item, Pokémon or game progress in general in a case of a rollback. Neither we can de-level your Pokémon to a previous level after a server crash resulting in a failed quest.

 

Even when your case is a bit different, I want to quote this text out of our Troubleshoot since it still answers the main issue you have:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

Once again, we are sorry for that but there is really nothing we can do in such a case.

I will lock this topic now as it is answered.

 

I still want to wish you a good day! ^^

 

 

Regards Xylos