Invasive Posted December 2, 2018 Share Posted December 2, 2018 Dear PRO Community, I've been playing PRO on my MAC for roughly a year, had a pause, came back to the halloween client. The game would crash after +- 20 seconds ingame, couldnt play. The Xmas client got released recently, i deleted the PRO client, downloaded & installed the new one, but now the client crashes IMMEDIATELY on startup. The crash report can be viewed in the link below here V https://textsaver.flap.tv/lists/2bhm Can anyone help? I'd really like to play PRO again :-( P.S.; ive been getting different crash reports as well, the 2 recurring ones note the following errors; ''EXC_CRASH (SIGTRAP)'' & ''EXC_BAD_ACCESS (SIGSEGV)'' Thanks for your help! Link to comment Share on other sites More sharing options...
Fluffles Posted December 2, 2018 Share Posted December 2, 2018 Dear PRO Community, I've been playing PRO on my MAC for roughly a year, had a pause, came back to the halloween client. The game would crash after +- 20 seconds ingame, couldnt play. The Xmas client got released recently, i deleted the PRO client, downloaded & installed the new one, but now the client crashes IMMEDIATELY on startup. The crash report can be viewed in the link below here V https://textsaver.flap.tv/lists/2bhm Can anyone help? I'd really like to play PRO again :-( P.S.; ive been getting different crash reports as well, the 2 recurring ones note the following errors; ''EXC_CRASH (SIGTRAP)'' & ''EXC_BAD_ACCESS (SIGSEGV)'' Thanks for your help! Hi there. Sorry for the inconvenience. Could you please try to update your MacOS to the latest version? Also, could you please delete all your PRO Files, clear your trash bin, restart your device and reinstall the new client here? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Invasive Posted December 4, 2018 Author Share Posted December 4, 2018 (edited) . Edited December 6, 2018 by Invasive Link to comment Share on other sites More sharing options...
Invasive Posted December 6, 2018 Author Share Posted December 6, 2018 Hi there. Sorry for the inconvenience. Could you please try to update your MacOS to the latest version? Also, could you please delete all your PRO Files, clear your trash bin, restart your device and reinstall the new client here? Hello there! I've tried every step excluding updating macOS to the latest version, this is because i've an older model Mac for which apple doesnt support updates anymore. The state of PRO remains the same for me, still cant play. Do you have any other suggestions? Link to comment Share on other sites More sharing options...
Fluffles Posted December 6, 2018 Share Posted December 6, 2018 Hello there! I've tried every step excluding updating macOS to the latest version, this is because i've an older model Mac for which apple doesnt support updates anymore. The state of PRO remains the same for me, still cant play. Do you have any other suggestions? Hi there. Can you please try the following? • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Invasive Posted December 6, 2018 Author Share Posted December 6, 2018 Hi there. Can you please try the following? • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Hello! Currently the mac is pretty cleaned out, there is 40 gigs of memory, the firewall is turned off, no antivirus is installed, and i've allready tried eliminating literally everything but PRO through the task manager, to no avail. Got anything more? Is there any way i can provide you with more data? Thank you for your time, Invasive Link to comment Share on other sites More sharing options...
Fluffles Posted December 6, 2018 Share Posted December 6, 2018 Hello! Currently the mac is pretty cleaned out, there is 40 gigs of memory, the firewall is turned off, no antivirus is installed, and i've allready tried eliminating literally everything but PRO through the task manager, to no avail. Got anything more? Is there any way i can provide you with more data? Thank you for your time, Invasive Hi there. Can you please provide me with the specs of your Mac? I can try to look into the issue for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Invasive Posted December 6, 2018 Author Share Posted December 6, 2018 Hi there. Can you please provide me with the specs of your Mac? I can try to look into the issue for you. Of course, thank you for your efforts! Really appriciate it. Link to comment Share on other sites More sharing options...
Invasive Posted December 6, 2018 Author Share Posted December 6, 2018 i should add that untill september the game just ran like a charm on my mac, the client updates since then somehow have caused me not being able to play. Link to comment Share on other sites More sharing options...
Developer Eaty Posted December 6, 2018 Developer Share Posted December 6, 2018 Hello, this is probably due to your macOS version. You might have to update it to macOS 10.11+. For further information: https://unity3d.com/unity/system-requirements Link to comment Share on other sites More sharing options...
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