Wyo23 Posted December 6, 2018 Share Posted December 6, 2018 Hi all, I have no clue where to ask for help so if this question doesn´t belong here, im sorry. Latelly my girlfriend has being having issues to log in the game. As soon as she selects the server the game just tells her the account doesn´t exists. This is extremelly weird since i still have her in my friend list. When she tryes to recover the account asking for a new password the answer she gets its just a "the mail you entered its not registered" as if she had never played before. What do i have to do to recover her account? Starting again its not an option :D Link to comment Share on other sites More sharing options...
Fluffles Posted December 6, 2018 Share Posted December 6, 2018 Hi all, I have no clue where to ask for help so if this question doesn´t belong here, im sorry. Latelly my girlfriend has being having issues to log in the game. As soon as she selects the server the game just tells her the account doesn´t exists. This is extremelly weird since i still have her in my friend list. When she tryes to recover the account asking for a new password the answer she gets its just a "the mail you entered its not registered" as if she had never played before. What do i have to do to recover her account? Starting again its not an option :D Hi there. Sorry for the inconvenience. Could you please ask your girlfriend to make a post in our General Complaint area stating her possible username/emails? We'll be happy to help her in private there. Unfortunately, the reason being that we cannot disclose private information to third parties. Nevertheless, rest assured we will try our best to help her out. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Wyo23 Posted December 8, 2018 Author Share Posted December 8, 2018 Hi there. Sorry for the inconvenience. Could you please ask your girlfriend to make a post in our General Complaint area stating her possible username/emails? We'll be happy to help her in private there. Unfortunately, the reason being that we cannot disclose private information to third parties. Nevertheless, rest assured we will try our best to help her out. Let me know if you need anything else. Hi there Fluffles, im afraid she cant log in here neither, so she cant post any new thread..... If you need screenshots or whatever just ask for them. Whatever you need i will be glad to share it with you. Link to comment Share on other sites More sharing options...
Fluffles Posted December 8, 2018 Share Posted December 8, 2018 Hi there Fluffles, im afraid she cant log in here neither, so she cant post any new thread..... If you need screenshots or whatever just ask for them. Whatever you need i will be glad to share it with you. Hi there. Unfortunately we really cannot provide information to third parties so if she can’t access her forum account, you can ask her to make a new one. Really sorry and I hope you understand. This is simply for security purposes. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Wyo23 Posted December 8, 2018 Author Share Posted December 8, 2018 Hi there. Unfortunately we really cannot provide information to third parties so if she can’t access her forum account, you can ask her to make a new one. Really sorry and I hope you understand. This is simply for security purposes. Does she have to register the acc with the same mail and the same user name she had before? Link to comment Share on other sites More sharing options...
Lightwaves Posted December 8, 2018 Share Posted December 8, 2018 (edited) Not sure can I help but; GO to the main PRO website, select the "Accounts" tab above the webpage. You will be redirected to the PRO dashbroad site. From there, try to login with her "old" account. If there is a error, click on "forget password" link. Then, look at the e-mail she resigtered with. However, if there is not mail from PRO, likely her account was wiped (for reasons I do not know) EDITED: My bad, do not look at the question properly. Forget everything I written here. Edited December 8, 2018 by Lightwaves I am just a casual player, travelling around the regions, catching and hunting pokemons I find likeable~ Link to comment Share on other sites More sharing options...
Fluffles Posted December 8, 2018 Share Posted December 8, 2018 Does she have to register the acc with the same mail and the same user name she had before? Hi there. The new account will have to have a new username and email. Hope this clarifies things for you. Let me know if you need anything else. Really sorry for this inconvenience. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Wyo23 Posted December 9, 2018 Author Share Posted December 9, 2018 The problem has been solved, thanks for all! Link to comment Share on other sites More sharing options...
Fluffles Posted December 9, 2018 Share Posted December 9, 2018 The problem has been solved, thanks for all! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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