resolved Caught Pokémon not in my pc after rollback!?

[Deviousqt]

I had just caught a Xmas treecko not even 5min ago and the servers crashed and rolled back! Now it’s no where to be found in my pc or party.. I’ve been hunting for this thing for 2 days!

[Xylos]

I had just caught a Xmas treecko not even 5min ago and the servers crashed and rolled back! Now it’s no where to be found in my pc or party.. I’ve been hunting for this thing for 2 days!

 

Hey Deviousqt,

 

I'm sorry for this inconvenience.

Unfortunately we can not refund any lost item, Pokémon or game progress in a case of a rollback.

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

You can avoid losing Pokémon by doing a re-log after you successfully caught them, as the re-log forces the server to save it.

 

Once again, we are sorry for that but there is really nothing we can do in such a case. :/

I will lock this topic now as it is answered.

 

 

Regards Xylos