mail bug

[Arkilloftw]

hello, yesterday my friend sent me 7 rare candies via mail but i didn't receive anything, he doesn't have them anymore in his inventory and he got taxed for sending the mail so it means that he sent them but i didnt receive them.

[Xylos]

hello, yesterday my friend sent me 7 rare candies via mail but i didn't receive anything, he doesn't have them anymore in his inventory and he got taxed for sending the mail so it means that he sent them but i didnt receive them.

 

Hey arkilloftw,

 

I'm sorry for this inconvenience and this late reply.

The problem might have been, that your friend typed your name wrong, or mixed it up with the Mail title.

I can confirm that you never received 7 Rare Candy's. If you give me the name of your friends account, I could detect the exact issue.

 

However, we do not refund wrongly sent mail items if they are not high valuable as it is much work and not easy to do.

 

Kind regards Xylos