Akhmadzaky0895 Posted January 7, 2019 Share Posted January 7, 2019 Im going to heatean quest and because the issues i got disconeted and now my rare candy and master ball is gone, can i got my rc and masterball back? Link to comment Share on other sites More sharing options...
Juliph Posted January 7, 2019 Share Posted January 7, 2019 Im going to heatean quest and because the issues i got disconeted and now my rare candy and master ball is gone, can i got my rc and masterball back? Hi there, @Akhmadzaky0895 I am sorry for the inconvenience you are experiencing. Unfortunately once you start the Heatran Quest your Masterball and Rare Candies will be taken from you at the start of the Quest to ensure difficulty during the quest. After completing the Heatran Quest, you can talk to Buck inside Stark Mountain Main Cavern to get your Masterball and Rare Candy back. If you need further help with completing the Heatran Quest, feel free to check out the Legendary Megathread that I have linked down below Legendary Megathread Please let me know here if you have anymore questions or concerns in regard to my answer above. Looking forward to your reply :) Kindest Regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
Akhmadzaky0895 Posted January 7, 2019 Author Share Posted January 7, 2019 How about the money ? Im losing money around 80k i think because disconected agains tamer 1 Link to comment Share on other sites More sharing options...
Juliph Posted January 7, 2019 Share Posted January 7, 2019 How about the money ? Im losing money around 80k i think because disconected agains tamer Hi there again, Unfortunately we cannot give you the money you lost due to the disconnection. When you were disconnected the game registered it as if you lost the battle and unfortunately you lose 5 percent of your total money when you lose a battle and blackout. Due to our Policy stated in the Common Issues Thread we cannot give you the money that you lost. ~ Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. If you have further questions please refer to the Common Issues Thread down below. Common Issue Thread Please let me know here if you have any other questions in regard to my answer above! Looking forward to your reply :) Deepest Regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
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