Dimum Posted January 20, 2019 Share Posted January 20, 2019 Link to comment Share on other sites More sharing options...
Xylos Posted January 20, 2019 Share Posted January 20, 2019 [ATTACH=full]62895[/ATTACH] Hey Dimum, I'm sorry for this inconvenience. Unfortunately we can not refund any lost item, Pokémon or game progress in general in a case of a rollback or dc. It is unfortunate that it was in a case of a shiny Pokémon in your case, but we can not help you in this case. In case you are refering to the currently often occuring "zombie dc's", the problem is being worked on since a few days already, but there is no ETA when it will be fixed. To stay up to date for any news regarding the zombie dc's, you can join out official PRO Discord server. Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. Once again, we are sorry for that but there is really nothing we can do in such a case. I will lock this topic now as it is answered. I still want to wish you a nice day! ^^ Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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