Johnlennon09 Posted January 26, 2019 Share Posted January 26, 2019 I have played before, i played when the server is not silver and gold. I have a rest to play, but when i want to play my game is restart. What should i do? Link to comment Share on other sites More sharing options...
Fluffles Posted January 26, 2019 Share Posted January 26, 2019 I have played before, i played when the server is not silver and gold. I have a rest to play, but when i want to play my game is restart. What should i do? Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as if you encounter issues whilst merging. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Johnlennon09 Posted January 26, 2019 Author Share Posted January 26, 2019 Thanks i will try it Link to comment Share on other sites More sharing options...
Johnlennon09 Posted January 26, 2019 Author Share Posted January 26, 2019 I’m sorry if i rest for a year or two years it will be deleted and i must play from the start again? Beacause in my account there’s nothing but its counting from the start i play today Link to comment Share on other sites More sharing options...
Johnlennon09 Posted January 26, 2019 Author Share Posted January 26, 2019 Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as if you encounter issues whilst merging. Hope this helps and have a great day! Sorry i still didn’t understand Link to comment Share on other sites More sharing options...
Fluffles Posted January 26, 2019 Share Posted January 26, 2019 Sorry i still didn’t understand Hi there. Sorry for the inconvenience. You actually didn't lose your progress. However, you'll have to merge your account to regain your progress again. Since you played on the Red Server, you'll have to select it as your main server when you merge. Below is a visual guide on how to merge. Step 1: Login in your dashboard and click on Merge is required! [*]Step 2: Let me know if you still need further help with merging. 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Johnlennon09 Posted January 26, 2019 Author Share Posted January 26, 2019 Hi there. Sorry for the inconvenience. You actually didn't lose your progress. However, you'll have to merge your account to regain your progress again. Since you played on the Red Server, you'll have to select it as your main server when you merge. Below is a visual guide on how to merge. Step 1: Login in your dashboard and click on Merge is required! [*]Step 2: Let me know if you still need further help with merging. Atigatou, thank you（＾ν＾） Link to comment Share on other sites More sharing options...
Fluffles Posted January 26, 2019 Share Posted January 26, 2019 Atigatou, thank you（＾ν＾） Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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