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help me please

Jcnightmarez99
in Resolved General Support

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i just merged my red and blue to silver server but when i log in to the game its say iinvalid password and username. but when i try gold server i can access it.why???

please help

i just merged my red and blue to silver server but when i log in to the game its say iinvalid password and username. but when i try gold server i can access it.why:ChikoritaWTF:

please help

 

Hi @JCnightmarez99

 

I'm sorry for the inconvenience.

I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge.

To solve it, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Quoting from the Everything about the merge thread, that you can check for any further experienced issue :

Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!

A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

image.gif

 

    • Like 1
    • Author

    wow

    Hi @JCnightmarez99

     

    I'm sorry for the inconvenience.

    I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge.

    To solve it, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

     

    Quoting from the Everything about the merge thread, that you can check for any further experienced issue :

     

     

    Let me know if you have been able to solve your issue and if you have any further questions.

    Have a wonderful day !

     

    wow it works.thank you somuch

    wow

     

     

    wow it works.thank you somuch

    I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

    With that said, i will now close the thread.

    Have a wonderful day !

    image.gif

     

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