Sharpedonite Posted February 1, 2019 Share Posted February 1, 2019 I logged onto PRO today to continue EV training and levelling a PVP Zubat when I came across a shiny Golbat. I caught the Golbat with a regular Poke ball and when I clicked on the Poke ball I realised my Master ball was gone and I just thought it was my mind playing tricks on me but then when I went into my bag it wasn't there either (I relogged and it was still gone). I definitely saw the text say that I used a Poke ball to catch that Golbat too and the only Pokemon I caught before that Golbat was a Mew that I caught a few days ago with an Ultra ball. I also still had my Master ball in my bag when I logged on earlier but now it's gone for some reason... Does anybody know why this happened? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 1, 2019 Administrator Share Posted February 1, 2019 I logged onto PRO today to continue EV training and levelling a PVP Zubat when I came across a shiny Golbat. I caught the Golbat with a regular Poke ball and when I clicked on the Poke ball I realised my Master ball was gone and I just thought it was my mind playing tricks on me but then when I went into my bag it wasn't there either (I relogged and it was still gone). I definitely saw the text say that I used a Poke ball to catch that Golbat too and the only Pokemon I caught before that Golbat was a Mew that I caught a few days ago with an Ultra ball. I also still had my Master ball in my bag when I logged on earlier but now it's gone for some reason... Does anybody know why this happened? Hi [uSER=143842]@DominusAstra[/uSER] ! I'm sorry for the inconvenience. Is it possible that you're currently doing the Pinkan Island quest or the Heatran quest? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Sharpedonite Posted February 1, 2019 Author Share Posted February 1, 2019 Hi [uSER=143842]@DominusAstra[/uSER] ! I'm sorry for the inconvenience. Is it possible that you're currently doing the Pinkan Island quest or the Heatran quest? Looking forward to your reply, have a wonderful day ! Hi Shinohara, I did start the Heatran quest yesterday or the day before I can't remember exactly. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 1, 2019 Administrator Share Posted February 1, 2019 Hi Shinohara, I did start the Heatran quest yesterday or the day before I can't remember exactly. Hi [uSER=143842]@DominusAstra[/uSER] I'm sorry for the inconvenience. I would like to assure you that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is 1x Master Ball and 55x Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI Let me know if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Sharpedonite Posted February 2, 2019 Author Share Posted February 2, 2019 Hi [uSER=143842]@DominusAstra[/uSER] I'm sorry for the inconvenience. I would like to assure you that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is 1x Master Ball and 55x Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI Let me know if you have any further questions. Have a wonderful day ! Ah ok, I finished the quest just now and got the items back. Thanks for the help. :) R.I.P Link to comment Share on other sites More sharing options...
Sujay532 Posted February 2, 2019 Share Posted February 2, 2019 [ATTACH=full]64963[/ATTACH] R.I.P 01*3 Wow lol. You might lose once or twice but you wont lose always. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 3, 2019 Administrator Share Posted February 3, 2019 Ah ok, I finished the quest just now and got the items back. Thanks for the help. :) [ATTACH=full]64963[/ATTACH] R.I.P I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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