Missing User Interface

[Vladerp]

hello, i am new to this game and i first download windows 64bit client. and when i log in, there is no interface. i ask around on discord and they told me to go to pallet town. still the interface did not show up. then i download de 32bit client. still the same, no interface.

what i tried :

1.restart pc

2.change server to gold

3.use vpn

4.change my pc system locale

none one works

[spoiler=screenshot]

 

 

[Juliph]

hello, i am new to this game and i first download windows 64bit client. and when i log in, there is no interface. i ask around on discord and they told me to go to pallet town. still the interface did not show up. then i download de 32bit client. still the same, no interface.

what i tried :

1.restart pc

2.change server to gold

3.use vpn

4.change my pc system locale

none one works

[spoiler=screenshot]

[ATTACH=full]68163[/ATTACH]

[ATTACH=full]68164[/ATTACH]

 

Hi there, @vladerp

 

To address your issue can you please try the following below?

1. Delete all the PRO Files that you have (.zip and remaining files too).
   
2. Restart your computer/device and router
   
3. Download again the game from HERE
   

Please let me know if this works for you. Looking forward to your reply :)

 

With regards, Juliph

[Vladerp]

Hi there, @vladerp

 

To address your issue can you please try the following below?

1. Delete all the PRO Files that you have (.zip and remaining files too).
   
2. Restart your computer/device and router
   
3. Download again the game from HERE
   

Please let me know if this works for you. Looking forward to your reply :)

 

With regards, Juliph

 

Nope, the problem still there. both 32 and 62 bit i tried and still missing interface

[Juliph]

Nope, the problem still there. both 32 and 62 bit i tried and still missing interface

Hi there again,

 

Thank you for your response!

 

To further address your issue could, you please try change the resolution of the interface in the setting on the game?

 

Please let me know here if that works for you or if your problem persist. Looking forward to your reply!

 

With kind regards, Juliph

[Vladerp]

tried 800x600, 1024x768, 1152, 1280, 1360, 1920. still no interface.

tried to change graphic options too, still no interface

[Eaty]

Hello, can you please try to change your timezone, change it back and see if it's fixed?

[Vladerp]

Hello, can you please try to change your timezone, change it back and see if it's fixed?

yes, i have change time zone, administrative zone, system locale. still interface didnt show up

[Eaty]

Can you contact me in Discord?

Walrosskastanie#5832