Vladerp Posted February 26, 2019 Share Posted February 26, 2019 hello, i am new to this game and i first download windows 64bit client. and when i log in, there is no interface. i ask around on discord and they told me to go to pallet town. still the interface did not show up. then i download de 32bit client. still the same, no interface. what i tried : 1.restart pc 2.change server to gold 3.use vpn 4.change my pc system locale none one works [spoiler=screenshot] Link to comment Share on other sites More sharing options...
Juliph Posted February 26, 2019 Share Posted February 26, 2019 hello, i am new to this game and i first download windows 64bit client. and when i log in, there is no interface. i ask around on discord and they told me to go to pallet town. still the interface did not show up. then i download de 32bit client. still the same, no interface. what i tried : 1.restart pc 2.change server to gold 3.use vpn 4.change my pc system locale none one works [spoiler=screenshot] [ATTACH=full]68163[/ATTACH] [ATTACH=full]68164[/ATTACH] Hi there, @vladerp To address your issue can you please try the following below? Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device and router Download again the game from HERE Please let me know if this works for you. Looking forward to your reply :) With regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
Vladerp Posted February 27, 2019 Author Share Posted February 27, 2019 Hi there, @vladerp To address your issue can you please try the following below? Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device and router Download again the game from HERE Please let me know if this works for you. Looking forward to your reply :) With regards, Juliph Nope, the problem still there. both 32 and 62 bit i tried and still missing interface Link to comment Share on other sites More sharing options...
Juliph Posted February 27, 2019 Share Posted February 27, 2019 Nope, the problem still there. both 32 and 62 bit i tried and still missing interface Hi there again, Thank you for your response! To further address your issue could, you please try change the resolution of the interface in the setting on the game? Please let me know here if that works for you or if your problem persist. Looking forward to your reply! With kind regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
Vladerp Posted February 28, 2019 Author Share Posted February 28, 2019 tried 800x600, 1024x768, 1152, 1280, 1360, 1920. still no interface. tried to change graphic options too, still no interface Link to comment Share on other sites More sharing options...
Developer Eaty Posted March 1, 2019 Developer Share Posted March 1, 2019 Hello, can you please try to change your timezone, change it back and see if it's fixed? 1 Link to comment Share on other sites More sharing options...
Vladerp Posted March 1, 2019 Author Share Posted March 1, 2019 Hello, can you please try to change your timezone, change it back and see if it's fixed? yes, i have change time zone, administrative zone, system locale. still interface didnt show up Link to comment Share on other sites More sharing options...
Developer Eaty Posted March 3, 2019 Developer Share Posted March 3, 2019 Can you contact me in Discord? Walrosskastanie#5832 Link to comment Share on other sites More sharing options...
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