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Can't log in (user account not activated)

Veetijj
in Resolved General Support

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Can't log in to my account and i haven't got account activation link. What should i do?

  • Author

And i can't log in to my pro dashboard.

Can't log in to my account and i haven't got account activation link. What should i do?

 

Hi @Veetijj

 

I'm sorry for the inconvenience.

I would like to inform you that you do not need to activate your account anymore as the account-activation has been removed and therefore is not longer required.

Could you please clarify if you're trying to access using the account Veetijj? Also, could you please tell me exactly which is the error you are experiencing while trying to log in-game and on the dashboard?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

Yes, Veetijj is the account. And dashboard says that my account name or password is incorrect. But im 100% sure that those are right. This is my other account that i had to make when my first account got banned. I got unbanned and the account name is Veetijj but i can't login in to game with that account like i already told.

IMG_20190319_181741.png.601a28b4f690a36ad8394a2321740354.png

  • Author

Yes, Veetijj is the account. And dashboard says that my account name or password is incorrect. But im 100% sure that those are right.

yeet.png.f81b1c295c95d04f97d19b9c8b0ec544.png

Yes, Veetijj is the account. And dashboard says that my account name or password is incorrect. But im 100% sure that those are right.

 

Hi @Veetijj

 

I'm sorry for the inconvenience.

Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Nope, it still says that user account not activated and i can't log in to dashboard.

  • Author

Dashboard says that my username or password is incorrect.

Dashboard says that my username or password is incorrect.

Hi @Veetijj

 

I'm sorry for the inconvenience.

Could you please try to log in the game now and let me know if your issue has been solved?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Yep, it's working now. Thanks for help.

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