Mavitroz581 Posted April 1, 2019 Share Posted April 1, 2019 My game is crashing at the startup screen where the logo pops up right before the login screen. I've done multiple complete uninstalls and reinstalls, and have looked through the Android guides and did what I could do. My phone is a Samsung Galaxy S6 Edge, and I was able to play before this update. Link to comment Share on other sites More sharing options...
Yakuzah Posted April 1, 2019 Share Posted April 1, 2019 Can you record your screen, it can help the staff to solve this. Link to comment Share on other sites More sharing options...
Mavitroz581 Posted April 1, 2019 Author Share Posted April 1, 2019 Can you record your screen, it can help the staff to solve this. I can't and it's exactly what I said, closes immediately after the logo screen. It can't even reach the login screen. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 3, 2019 Administrator Share Posted April 3, 2019 My game is crashing at the startup screen where the logo pops up right before the login screen. I've done multiple complete uninstalls and reinstalls, and have looked through the Android guides and did what I could do. My phone is a Samsung Galaxy S6 Edge, and I was able to play before this update. Hi @Mavitroz581 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Mavitroz581 Posted April 4, 2019 Author Share Posted April 4, 2019 Hi @Mavitroz581 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day ! The same thing happens. I deleted all files related to PRO and even used CCleaner to clean up any remaining files, then restarted my phone and reinstalled. Didn't work. I then proceeded to download the file on my PC and also tested it with the NOX program to see if the app would work on my PC and it worked, but after reinstalling it on my phone the same thing happens. Link to comment Share on other sites More sharing options...
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