Ashketchumvidra Posted April 3, 2019 Share Posted April 3, 2019 Hello..my ign: AshKetchumVidra I have been again in game from before merge ..and my problem is beacause after merge says me login invlaid ...idk why My acc was to blue and i want to go in Silver I want to join silver from ashketchumvidra and say ..invlaid name or password I want to join in gold..and it join without problem Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 3, 2019 Administrator Share Posted April 3, 2019 Hello..my ign: AshKetchumVidra I have been again in game from before merge ..and my problem is beacause after merge says me login invlaid ...idk why My acc was to blue and i want to go in Silver I want to join silver from ashketchumvidra and say ..invlaid name or password I want to join in gold..and it join without problem Hi @AshKetchumVidra I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and i would like to inform you that this is a common issue experienced after the merge. To solve this issue, please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?! A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical. However, do please do note that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. For now, just change your password as suggested above, but please stay tuned in #announcements of our Official PRO Discord for further announcements and to be notified for when the issue will be solved. Once again, we apologize for the inconvenience. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Ashketchumvidra Posted April 4, 2019 Author Share Posted April 4, 2019 (edited) Ty Edited April 4, 2019 by AshKetchumVidra Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 17, 2019 Administrator Share Posted April 17, 2019 Ty I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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