Hayoungie Posted April 3, 2019 Share Posted April 3, 2019 Excuse me Staff, GM and fellow members, IGN : Hayoungie Server : Silver I had an issue right after i downloaded the new client for playing PRO as per today (3rd March 2019), The game won't coming out after i changing my area through portal and it kinda stuck everytime i tried to change area, is it caused from the new client ? or maybe it can be fix by myself ? please give me some advice and thank you. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 3, 2019 Administrator Share Posted April 3, 2019 [ATTACH=full]74527[/ATTACH] Excuse me Staff, GM and fellow members, IGN : Hayoungie Server : Silver I had an issue right after i downloaded the new client for playing PRO as per today (3rd March 2019), The game won't coming out after i changing my area through portal and it kinda stuck everytime i tried to change area, is it caused from the new client ? or maybe it can be fix by myself ? please give me some advice and thank you. Hi @Hayoungie I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Hayoungie Posted April 3, 2019 Author Share Posted April 3, 2019 Hi @Hayoungie I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day! I Alreaady did all the step above but still having the same problem :( Link to comment Share on other sites More sharing options...
Hayoungie Posted April 4, 2019 Author Share Posted April 4, 2019 The game already fixed by now, thank you for the advice Shinohara-sama ^^ Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 17, 2019 Administrator Share Posted April 17, 2019 The game already fixed by now, thank you for the advice Shinohara-sama ^^ I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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