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trick bug


hugo5943
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in 31/3/2019 i guess, my rotom hold specs and i used trick, after a game, i lost my item, and i used 50 coins to buy a new choice specs, u can check my account to check that

 

Hi @hugo5943

 

I'm sorry for the inconvenience.

Could you please tell me if you remember the name of the opponent you played that match?

 

Looking forward to your reply, have a wonderful day!

Shinohara

 

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sorry i cant but i just remembered after i lost my choice specs, i bought it to hold for my rotom and maybe u can check the time and find my opp i battled with

 

Hi hugo5943 !

 

I'm sorry for the inconvenience.

Unfortunately, we are not able to track such a loss happened so much time ago (you posted the thread 15 days after your loss) as we really have not a log that says us that.

As we are not able to track such loss, we cannot refund you as we cannot verify that a such loss has been really experienced, i'm sorry to disappoint you but i hope you can understand.

Please, in the future make sure to contact us as soon as you can, otherwise it will make things hard for us and sometimes impossible.

 

As i cannot offer further support in this specific case, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day!

Shinohara

 

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General Support - Report Center - Complaint Area - Discipline Appeals

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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