Bash Posted April 28, 2019 Share Posted April 28, 2019 Hi, I took the wrong mount from Monty at the Breezy Tower with my 2k tokens by accident. I planned to take the "Cotton Candy" one but have chosen the Mint one as its color matches more with the color at the menu. May it be possible to have the mount exchanged to the Cotton Candy one? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 29, 2019 Administrator Share Posted April 29, 2019 Hi, I took the wrong mount from Monty at the Breezy Tower with my 2k tokens by accident. I planned to take the "Cotton Candy" one but have chosen the Mint one as its color matches more with the color at the menu. May it be possible to have the mount exchanged to the Cotton Candy one? Hi [uSER=399233]@BashFick[/uSER] I'm sorry for the inconvenience. I would like to inform you that, after discussing it within the staff team, we have decided to offer the chance to change such mount in case an error in selecting the mount has been made while purchasing it. I have forwarded your request to our admins that will perform the change of the mount as soon as possible. Please, remember that there is not any estimated time as for when it will be changed as staff members act in their own time. We will inform you as soon as the mount will be traded, please be patient in the while and let me know if you should have any further questions. Have a wonderful day! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 29, 2019 Administrator Share Posted April 29, 2019 Hi, I took the wrong mount from Monty at the Breezy Tower with my 2k tokens by accident. I planned to take the "Cotton Candy" one but have chosen the Mint one as its color matches more with the color at the menu. May it be possible to have the mount exchanged to the Cotton Candy one? Hi [uSER=399233]@BashFick[/uSER] Thank you for your patience. I would like to inform you that, as you have noticed, your Togekiss Mint Mount has been removed and the Togekiss Cotton Candy Mount one has been added to your account. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, I will now proceed in closing the thread as the issue has been solved. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Recommended Posts