resolved Get back Pokemon from releasing

[Kurohiku]

Hello!

 

I accidentally lose my soothe bell by releasing Pokemon ... i think it’s a togekiss who held the item.

If someone can get it back please ^^’

 

Thanks for your replies !

[Shinohara]

Hello!

 

I accidentally lose my soothe bell by releasing Pokemon ... i think it’s a togekiss who held the item.

If someone can get it back please ^^’

 

Thanks for your replies !

 

Hi @Kurohiku

 

I'm sorry for the inconvenience.

Unfortunately we are unable to refund you of the lost item as the items get automatically deleted once you release a Pokémon that is holding them. It would have been different if it was an item that could not be deleted (e.g Choice items), but since Soothe Bell is an item that can be deleted, we have no way to verify if the Pokémon was really holding it or if you really had one you have deleted it..

As we cannot verify that, if we would refund you giving you a new Soothe Bell without having any evidence proof of the events, it would be unfair to all the others users that accepted the loss of their items once they released their Pokémon holding them.

 

I'm really sorry to disappoint you. However, you are able to obtain another Soothe Bell, quoting our ITEM GUIDE, in the following ways:

Location:
- National Park - Hidden.
- One time gift from Tiggus at Celadon Office 3F
- May be held by some wild Pokémon:
Code:
#Pokemon  Map                            Area  Daytime  Rarity  MS   Level
Aipom     Route 42                       Land  M/D/N    Tier 6  Yes  14-16
Crobat    Dragons Den                    Land  M/D/N    Tier 6  No   50-54
Golbat    Cerulean Cave 1F               Land  M/D/N    Tier 1  No   60-64
Golbat    Dragons Den                    Land  M/D/N    Tier 1  No   49-53
Golbat    Mt. Silver Moltres Chamber     Land  M/D/N    Tier 1  No   45-52
Graveler  Mt. Silver Moltres Chamber     Land  M/D/N    Tier 1  No   45-52
Graveler  Mt. Silver Upper Mountainside  Land  M/D/N    Tier 1  No   52-55
Hoothoot  Route 38                       Land  N        Tier 1  No   15-17
Noctowl   Ilex Forest                    Land  N        Tier 3  No   5-9
Zubat     Union Cave B1F                 Land  M/D/N    Tier 2  No   6-10
Zubat     Union Cave B2F                 Land  M/D/N    Tier 1  No   6-10

 

Once again, i'm really sorry to disappoint you, but I hope that you can understand.

Please, let me know if something is unclear and if you have any further questions.

 

Have a wonderful day !

[Kurohiku]

Ok , thanks

The one i lost was the celadon one

I will take the one in national park, so no need to refund me ;)

[Shinohara]

Ok , thanks

The one i lost was the celadon one

I will take the one in national park, so no need to refund me ;)

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !