I was disconnected from the catching bug and lost all my time and I started ...fix the server plz =/

I was disconnected from the catching bug and lost all my time and I started ...fix the server plz =/

 

Hi @linkondanab

 

I'm sorry for the inconvenience.

Unfortunately, i regret to inform you that we are unable to refund you of your Bug Catching Contest cooldown as it would be unfair to all the others that accepted the loss of their progress due to crashing, regardless of on our end of theirs, if we would refund you and and all of them of their money/cooldown/pokemon.

 

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

I would like to inform you that we are aware of all the crashes that are being experience right now, with the server going online/offline repeatedly, and the issue has been forwarded to our developers that will look into that.

Unfortunately, as it is late night in Europe, it might take a while to solve these crashes and therefore I cannot give you any estimated time a for now. However, we will update our players about the status of the servers by making an announcement on our OFFICIAL PRO DISCORD as soon as the problem will be fixed.

 

About the general situation of the servers, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them.

 

Please, be patient in the while and once again we sincerely apologize for the inconvenience.

 

As i cannot offer further support in this specific case, i will now close the thread. Please, stay tuned on our OFFICIAL PRO DISCORD for further information regard the status of the server and if you have any further questions, please don't hesitate to ask in our sub-forums.

Have a wonderful day!