Help me please! My account lost characters and pokemon no reason. Thank you!

After logging into my account, I have to play again from the beginning. I can't find my character and pokemon again.

Help me please! My account lost characters and pokemon no reason. Thank you!

 

Hello @Grassteam1,

 

In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge.

In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold.

 

If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc.

Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc.

 

If you haven't updated your client to the latest version, you can install it from Downloads

 

I hope I answered your questions like this.

 

Keep me updated and have a nice day!

Regards Contrary

Hello @Grassteam1,

 

In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge.

In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold.

 

If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc.

Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc.

 

If you haven't updated your client to the latest version, you can install it from Downloads

 

I hope I answered your questions like this.

 

Keep me updated and have a nice day!

Regards Contrary

I can't find "click on Merge is required!" in my Dashboard. Help me! please.

Edited June 17, 20197 yr by Shinohara

Hello @Grassteam1,

 

In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge.

In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold.

 

If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc.

Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc.

 

If you haven't updated your client to the latest version, you can install it from Downloads

 

I hope I answered your questions like this.

 

Keep me updated and have a nice day!

Regards Contrary

If i was merge my account, i will lose your story progress and just keep all the pokemon, items etc. So, Where can I see my pokemon and items?

I can't find "click on Merge is required!" in my Dashboard. Help me! please.

 

Hello,

 

I see that you most likely merged your account and went with the option to keep both accounts separated.

 

At the moment you have a account called Grassteam1 and Grassteam12, these are registered on the same email.

Your progress should be on Grassteam12 (pokemon, items etc.)

 

Could you check this and confirm it for me?

I am pretty sure this is the case.

 

Kind regards,

Contrary

Hello,

 

I see that you most likely merged your account and went with the option to keep both accounts separated.

 

At the moment you have a account called Grassteam1 and Grassteam12, these are registered on the same email.

Your progress should be on Grassteam12 (pokemon, items etc.)

 

Could you check this and confirm it for me?

I am pretty sure this is the case.

 

Kind regards,

Contrary

Ok i was see my poke and item ;* Love u ad. Thanks u so much

Ok i was see my poke and item ;* Love u ad. Thanks u so much

No problem!

As the issue is solved now, I will close the thread.

Please, dont hesitate to ask any questions in the future.

 

Have a good day!

Regards,

Contrary