Grassteam1 Posted June 17, 2019 Share Posted June 17, 2019 Help me please! My account lost characters and pokemon no reason. Thank you! Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/ Share on other sites More sharing options...
Grassteam1 Posted June 17, 2019 Author Share Posted June 17, 2019 After logging into my account, I have to play again from the beginning. I can't find my character and pokemon again. Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715643 Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 Help me please! My account lost characters and pokemon no reason. Thank you! Hello @Grassteam1, In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge. In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold. If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc. Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc. If you haven't updated your client to the latest version, you can install it from Downloads I hope I answered your questions like this. Keep me updated and have a nice day! Regards Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715645 Share on other sites More sharing options...
Grassteam1 Posted June 17, 2019 Author Share Posted June 17, 2019 (edited) Hello @Grassteam1, In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge. In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold. If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc. Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc. If you haven't updated your client to the latest version, you can install it from Downloads I hope I answered your questions like this. Keep me updated and have a nice day! Regards Contrary I can't find "click on Merge is required!" in my Dashboard. Help me! please. Edited June 17, 2019 by Shinohara Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715662 Share on other sites More sharing options...
Grassteam1 Posted June 17, 2019 Author Share Posted June 17, 2019 Hello @Grassteam1, In your absence PRO had a merge of servers and renamed them aswell. Here you can find Everything about the Merge. In short the old Blue and Red silver merged and are called Silver now. Yellow silver is renamed to Gold. If you can't login you didn't lose any progress, you just need to merge your account on the Dashboard. Make sure to select the right server as your main server, because if you pick the wrong one you will lose your story progress and just keep all the pokemon, items etc. Do note, if you decide to merge, then the story progress on one account will be deleted, but you get to keep all Pokemon, items, etc. If you haven't updated your client to the latest version, you can install it from Downloads I hope I answered your questions like this. Keep me updated and have a nice day! Regards Contrary If i was merge my account, i will lose your story progress and just keep all the pokemon, items etc. So, Where can I see my pokemon and items? Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715674 Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 I can't find "click on Merge is required!" in my Dashboard. Help me! please. Hello, I see that you most likely merged your account and went with the option to keep both accounts separated. At the moment you have a account called Grassteam1 and Grassteam12, these are registered on the same email. Your progress should be on Grassteam12 (pokemon, items etc.) Could you check this and confirm it for me? I am pretty sure this is the case. Kind regards, Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715680 Share on other sites More sharing options...
Grassteam1 Posted June 17, 2019 Author Share Posted June 17, 2019 Hello, I see that you most likely merged your account and went with the option to keep both accounts separated. At the moment you have a account called Grassteam1 and Grassteam12, these are registered on the same email. Your progress should be on Grassteam12 (pokemon, items etc.) Could you check this and confirm it for me? I am pretty sure this is the case. Kind regards, Contrary Ok i was see my poke and item ;* Love u ad. Thanks u so much Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715692 Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 Ok i was see my poke and item ;* Love u ad. Thanks u so much No problem! As the issue is solved now, I will close the thread. Please, dont hesitate to ask any questions in the future. Have a good day! Regards, Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment https://pokemonrevolution.net/forum/topic/130156-error-my-account-lost-characters-and-pokemon-no-reason/#findComment-715705 Share on other sites More sharing options...
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