Hello,

my friend needs help. He can not login to his Account. If he wants to reset his password he get the message "password expired".

Also he tried the process with 4 different browser but the problem is the same.

 

I hope you can help my friend.

 

I wish a nice day

Hello,

my friend needs help. He can not login to his Account. If he wants to reset his password he get the message "password expired".

Also he tried the process with 4 different browser but the problem is the same.

 

I hope you can help my friend.

 

I wish a nice day

 

Hey ONETAKE,

 

I'm sorry for this inconvenience.

If possible, can your friend take a screen shot of the error message? Generally, he should try it again today. Keep in mind that he should click on the reset link on the e mail in a time frame under 1 hour when he click on the reset button. Otherwise the token will expire.

 

Let me know any news regarding this issue.

 

Regards Xylos

Hello,

my friend waited some days and now he can login to his Account.

Thank you for your help.

 

Have a nice day :)

NIce, glad that he got an e-mail. :)

 

If you, or he, should have any other problems, feel free to create a topic. ^^

I will close this one now as the issue seems to be solved.

Have a nice day!

 

Regards Xylos