I have used exp boost that i have purchased for a long time ago, then it disconnects and i can not connect again.

There is a little error on the server coding which the devs are trying to fix so it causes frequent server crashes. nothing to worry about usually comes back within 5-15 mins

In 2 days when i try to play gamę connection lost or others problem, refund exist if i wanna my bms back? I totaly waste it cuz i cant play AN i try 20 Times every Day..

We have all lost things. The devs keep giving us different kinds of compensations such as the safari event for 1 week along with alolan pokemons

I have used exp boost that i have purchased for a long time ago, then it disconnects and i can not connect again.

In 2 days when i try to play gamę connection lost or others problem, refund exist if i wanna my bms back? I totaly waste it cuz i cant play AN i try 20 Times every Day..

 

Hey magicozie and yaz96,

 

as sgarac already wrote, we sometimes have some down times which least usually only a dew minutes but rarely also longer. Also as already mentioned, our Devs are working on the issue in order to fix it. We are sorry for this inconvenience. We try to do some small compensations with some smaller events or free items, specific refunds are usually unlikely.

 

Once again, sorry we can't do much more than working on it with high priority. Thanks to sgarac for the fast help. :)

 

If you have any further questions, feel free to create a new topic, I will close this one for now as I think everything has been stated.

Have a nice day!

 

Regards Xylos