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Bought reroll from pve store but it's not in inventory

Whitney007
in Resolved General Support

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I just bought the reroll for 250 coins and after sometime logged off. Login back again and can't find it in inventory. No idea what happened.

Gold server

Ign - Whitney007

  • Administrator

Hello, according to our log you never bought a Reroll Ticket. You also never had one in your inventory at no point of the game.

Are you sure you lost the coins? It sounds like the buy failed. You also still have 254 PvE Coins.

    •
    • Like 1
    • Author

    Hello, according to our log you never bought a Reroll Ticket. You also never had one in your inventory at no point of the game.

    Are you sure you lost the coins? It sounds like the buy failed. You also still have 254 PvE Coins.

     

    Hi I'm positive the coins got deducted. Also the wrong amount. I couldn't afford two rerolls because I had 457 or so amount of pve coins. Hence I went for one. I should have left with 200 coins after purchase.

    Ive looked all over for an old screenshot I might have of my profile, unfortunately don't have one.

    Can you please check if there's anything else that could've been bought from the pve store yesterday? I never used pve coins at all.

     

    Bought it from Celadon supermart if that helps.

    • Author

    That's unfortunate. Can the action be reversed or I'll have to live with it for rest of my life.

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