Hello guys. I just found an xmas dratini and when i hit it with false swipe i disconnected. Is there a way to get it or i have to keep looking for another? I dont know if disconnect was due to server or a problem with my internet. Appreciate you yaking thw time to read this in advance.

They have no way to recover that data, so you gotta hunt again unfortunately

thats really unfortunate, hope you find another, gl

Hello guys. I just found an xmas dratini and when i hit it with false swipe i disconnected. Is there a way to get it or i have to keep looking for another? I dont know if disconnect was due to server or a problem with my internet. Appreciate you yaking thw time to read this in advance.

Greetings, @mene2424

Sorry for the inconvenience.

We are able to recover pokemon what already have an ID, that ID appears on our database after you catch the pokemon and pass 3-5 minutes or you relog.

So if while you was trying to catch this dratini that dratini has an ID 0 so that dratini doesnt appear in our database. This mean we arent able to recover your dratini once again sorry for the incovenience. i would like you see this quote:

Lost by crash issues, disconnections and rollback

Some times when the game crashes/stuck, you might lose some of your progress Keep in mind that game is in BETA and crashes can happen any time. you will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, further action can not be taken for it.[/Quote]

 

If you think it wasnt a crash and was a net issue i would like say you some tips to make more stable your connection with our servers:

• Call your internet provider to ask if their internet try to kick PRO.
  
• Troubleshoot your Hardware.
  
• Opt for a wired connection if you're using a wireless connection
  
• Turn off Bandwidth-Hogging Plugins and Apps.
  
• Try a new DNS Server.
  

Do not hesitate in ask if you continue having doubts.

Have a great day,

Nezuko